Maand: Augustus 2024

Let me start by apologizing to anyone this past week who has tried to purchase The Art Nouveau Coloring Book: Hats, Cats, & Vintage Romance. There is an ongoing issue involving estimated book delivery times between Amazon KDP and Amazon Retail. Unfortunately, I’ve been stuck in the middle trying to get to the bottom of this.This past Saturday, the title was temporarily removed because what I believe was an automated scan detected the words “Alphonse Mucha” along with “Klimt”, two founders of the Art Nouveau movement who are long dead probably around 100 years ago and apparently have risen from their graves to make my life miserable because they too want a meager cut of the profits.Anyways, I disagreed with KDP but removed the names simply to get the books relisted (they only give you 5 days) and within the same day, the book reappeared. The problem was/is that the book is not showing any estimated delivery dates yet says it’s available. It also is now missing the Amazon Prime 2-Day delivery stamp. Instead, when you go to order the book, it tells you that they will update you when the book is shipped which of course is the least helpful message one can receive.So I’ve spent the better part of my little free time I’ve had this week on call and message with Amazon KDP managers and staff who tell me it’s an Amazon Retail problem and not theirs. So I’ve called them (and their managers) only to be told it’s a KDP issue instead. I’ve probably been on the phone close to a dozen times getting nowhere. One team keeps pointing to the other as the culprit and washes their hands completely clean. It seems to be the frustrating story of my life with them.Finally, I requested to speak with a senior KDP manager today (after being told they couldn’t do anything) only for the kind gentleman to see the order I placed to myself and the “unusual” issue first-hand. He said he’s going to work on this and will hopefully have a resolution later today.So if anyone hasn’t received the book, my sincerest apologies but it’s been kind of out of my control. If you have the spare time and you want to complain to Amazon Retail for screwing things up, that could be extremely helpful.As for the book, as usual I’ll probably receive some negative attention and stars due to them mucking things up. They won’t remove those reviews because quite frankly they can be rather inept. I’ll also lose BSR or Best-Seller Ranking on Amazon because it’s something they can’t even restore. I’ve also lost additional advertising revenue on account of them being unable to process these orders.Anyways, thank you for your patience. If anyone else encounters this issue as well, I hope this will at least help you with your titles.

Maand: Augustus 2024

Amazon Art Nouveau KDP-bug